Delivery Policy – Vitalix Ltd

Last updated: 01/01/2026

This Delivery Policy applies to orders placed via https://vitalix.co.uk.

1. Delivery Locations

We currently deliver to:

• United Kingdom mainland

If you require delivery outside this area, please contact us before placing an order.

2. Delivery Times

Estimated delivery times are provided at checkout and may vary depending on:

• Product type

• Supplier availability

• Courier services

Typical delivery timeframe:

• 3–7 working days for standard UK delivery

Delivery times are estimates and not guaranteed.

3. Delivery Costs

Delivery costs are clearly displayed at checkout before payment is completed.

4. Order Processing

Orders are processed on working days (Monday–Friday, excluding public holidays).

You will receive confirmation once your order has been dispatched.

5. Delays

While we do our best to meet estimated delivery times, delays may occur due to factors beyond our control (e.g. courier delays, supply issues).

Vitalix Ltd is not liable for delays caused by third-party couriers.

6. Incorrect Address

Please ensure your delivery address is correct at checkout.

Vitalix is not responsible for:

• Delays or losses caused by incorrect address details

• Orders returned to sender due to incorrect information

Additional delivery charges may apply for re-delivery.

7. Missing or Lost Items

If your order has not arrived within the expected timeframe, please contact us at info@vitalix.co.uk and we will investigate with the courier.